" What's Included? - Vividly Simple

IT Help and Support

What’s Included?

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Friendly, jargon-free Help, advice and support
Computers, laptops, smartphones and tablets
Month by month support with no minimum term
What’s included?

We include as much help, advice and technical support as you need to manage and maintain your computers and other IT services.

  • England and Wales business days support 08:30 – 17:30
  • UK based telephone and email support
  • Mobile device help (smartphones and tablets)
  • Peripheral printers, Wi-Fi and Internet devices
  • Patch, Anti-Virus and Backup management for customer licensed software (Standard service)
  • Next generation managed Anti-Virus (Enhanced)
  • Service reporting to highlight performance, potential cost savings and recommendations
  • Remote control diagnostics and resolution (including all software licences)
  • Remote system monitoring to identify actual or potential issues

New systems or project work may attract additional one-time charges for initial setup or configuration. Examples would include

  • Setting up new services (e.g. Microsoft 365, Google G Suite, CRM (e.g. Salesforce), Xero etc)
  • Hardware and software replacement or maintenance not covered by vendor support agreements

If you’re just looking for help with Microsoft Office 365, we can provide a scaled down service that includes help adding, removing and managing users, email addresses, groups and licensing, help to configure and manage a basic SharePoint site, help configuring Outlook, ongoing management and liaison with Microsoft regarding any issue(s), and diagnostic with any Outlook issue relating to Office 365 or connectivity to Microsoft’s Servers.

Why not give us a try?

Our one month rolling contracts with no minimum term mean we don’t demand a long-term relationship – you’ll stay with us because you want to, not because you have to.

How we do it

More Information

For further information on what’s included and to find out what it costs click on the links below.

Find out more